All memory items are made using items that you provide me with. Therefore it is not possible to test the items to CE standards and therefore I can not CE approve each individual item.
I use new Ikea INNER cushions for the stuffing of my teddies as these cushions comply with the requirements of the FURNITURE AND FURNISHINGS (FIRE) (SAFETY) REGULATIONS 1988. All filling materials have been tested for compliance with the relevant ignitability requirements.
All items are kept safely in my studio where only I enter and therefore are safe. However, should an incident such as fire, flood, act of god happen or burglary, I can not be held liable for damage to items.
My memory items are made as keepsakes and not toys. Therefore I recommend that they are displayed rather than played with. If you wish your child to cuddle a memory teddy at night, please inform me of this prior to making and I will add extra stitching to strengthen the joints for added love!
Timeframes - I usually say 4-6 weeks per item. However, depending on my order book, I may be able to complete your order faster. If you have a date you would like me to work to, please do let me know and I can advise on this at point of order.
At The Ribbon Rose Studio, I am committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data I collect from you, or that you provide to me, will be processed by me. Please read the following to understand my practices regarding your personal data and how it will be treated and if you have any questions, please just ask.
This policy is effective and updated as of 19th August 2020.
1. About The Ribbon Rose Studio
2. Changes to this policy
3. Information I may collect from you.
I may collect and process the following data about you:
Information that you provide by filling in forms on www.theribbonrosestudio.co.uk (“the Website”). This includes information provided at the time of registering to use the Website, purchasing any The Ribbon Rose Studio products, posting material on the Website or requesting further services. I may also ask you for information when you report a problem with the Website.
If you purchase products from me, I may retain details of your delivery address, password and/or information associated with your account. I also maintain a record of your product selections and the fulfilment of your orders.
If you write to me by post or email or post on my social media sites, records may be kept of that correspondence.
If you correspond with me by telephone or web chat, written records of that conversation may be kept.
Details of your visits to the Website including, but not limited to, traffic data, location data, web logs and other communication data, and details of the resources that you access may be kept on record.
I do not knowingly collect information from customers under the age of 13. In the event that I learn that I have collected personal information from anyone under the age of 13 I will delete it immediately.
4. When you make a purchase for collection
When you make a purchase for items that are to be collected I will collect necessary information about you to ensure I can fulfil your order. This data is processed on the basis of me having a contract with you, as I need this data to fulfil your order. Where you provide me with your email address for an e-receipt this will only be used to email you your receipt and will not be stored unless you give us your explicit consent via message to send you marketing material.
5. When you make a purchase for delivery
When you make a purchase either online or via one of the other routes to purchase (phone, email, message, social media) for delivery at a later date I will collect necessary information about you to ensure I can fulfil your order. This data is processed on the basis of “Legitimate Interest” as I need this data to fulfil your order. Details of your order may be passed to a third party company to assist us with the prevention and detection of fraudulent orders which may result in us requesting additional information from you. Where orders are fulfilled by a third party courier I will need to share your contact information with them for the purpose of delivering your order. Where our couriers support giving you additional tracking information via email or sms text message I will give them this information for this purpose.
As I am always looking for ways to improve, I may send you a link to review me via my social media links.
I may from time to time offer surveys, contests, competitions or other promotions on my website or through social media (collectively “competitions”). Participation is voluntary. Information requested for entry will be used to administer the competitions. I will only use the information you submit to the competition to send you marketing communications if you explicitly consent to this.
8. Managing your marketing preferences
I will never share or sell your data to third parties for marketing purposes.
When you provide your email address to me you may be asked if you would like to opt in to receive marketing communications. I will only send you marketing communications where you have consented to receive them. I will only send you marketing communications via the channel you have consented to (for example post or email).
To ensure that you are still happy to hear from me, if you have not updated your preferences with me for a two year period, I will contact you to remind you that you can opt out at any time.
Where you have made a purchase with me in the last two year period I will continue to send you marketing communications. Where you have not made a purchase with me in the last two years I will only continue to send marketing communications if you tell us to do so.
If you have consented to receive marketing communications you can manage this by emailing me direct on firstname.lastname@example.org.
9. How long I will store your data
I am committed to keeping your personal information only for as long as is necessary. Where I no longer require information to be in a format where you can be identified personally, I will remove any personal details and store the data anonymously.
For purchases made on our website or for delivery, I will store your information for a period of 2 years from your last order or login to assist us with our unlimited returns policy. After this time you will need to show me proof of purchase. If you wish to use your account after it has been deleted you will need to create a new account.
I operate CCTV at my premises for the prevention and detection of crime.
Please be aware that if I am requested to provide CCTV images of you or any other personal information relating to you by the police or any other regulatory or government authority investigating suspected illegal activities I am obliged to do so.
11. IP addresses
I do not collect information about your computer, including your IP address, operating system and browser type, for system administration.
12. Other websites
I do not collect any cookie information.
14. Where your personal data is stored
I take various steps to ensure the protection of your personal data, both online and offline, but as the transmission of data across the internet can never be completely secure, I do not guarantee the security of your data transmitted to the Website. Any transmission is at your own risk.
16. How I use your information
I use information held about you in the following ways:
To process and fulfil your orders.
To ensure that content on the Website is presented in the most effective manner for you and for your computer.
To allow you to participate in interactive features of the Website.
To notify you about changes to the Website or products.
I may also use information held about you to provide you with information, products or services that you request from me or which I assume may interest you. This may include contacting you by email if you have consented to such communication. You may unsubscribe from future emails using the instructions provided in each message.
17. Your rights
You have certain rights given to you by law, that mean you have control over your personal data that I process:
1. Access to your personal data – this right allows you to confirm that your personal data is being processed and to allow you to check if the processing is lawful.
2. Correcting any mistakes – this allows you to instruct me to rectify any mistakes.
3. Right to be forgotten – you have the right to instruct me to erase your personal data.
4. Stop processing – you have the right to request I stop processing your personal data.
5. Moving data – You have the right to ask me to transfer your data from one organisation to another under certain circumstances.
6. Right to object to direct marketing – you have the right to object to the processing of your personal data for the purposes of direct marketing.
7. Object to profiling – You are able to object to profiling and/or automatic decision making under certain circumstances.
Should you wish to know more about what information I hold about you including making changes to, or requesting the deletion of information that I hold about you, you are entitled by law to make a subject access request. You can make this request by email, post or phone. I will reply within one month from the day after I receive your request, unless this day is a weekend or bank holiday, in which case it will be the next working day.
Postal address: 48 Queens Road, Cheadle Hulme, Cheshire SK8 5LY, UK
Telephone: +44(0)7910 267 077
Please note I may need to exclude certain information as part of your request, if I am permitted to do so for legal or other reasons.
You have the right to complain to the Information Commissioners Office (ICO): If you are not happy with an aspect of how I am processing your data, you can lodge a complaint to the supervisory authority. See https://ico.org.uk/concerns/ for details.
Please do contact me before speaking to the ICO if you wish to exercise any of your rights or if you have any questions about the processing of your personal data.